Frequently Asked Questions
- What shipping carriers are used?
Better Boards are available to be shipped world wide via US Postal Priority, US Postal International, FED EX ground, or FED EX International. Your order is automatically shipped via the least expensive and time sensitive carrier for your convenience.
- Order Processing and Shipping:
Depending on the method of payment most orders are processed and shipped within 3-5 business days of verified funding. In the rare event of an out of stock back order you will be notified electronically via e-mail and shipment will automatically process within 14 days or your order will be cancelled and fully refunded.
Better Boards are packaged in shrink wrap, bubble wrap, and then contained in a heavy poly bag with an instructional header card attached and complete with steel mounting fasteners. Each kit/set is individually enclosed in a Better Boards shipping box.
- What Is Our Return Policy On Our Snowmobile BetterBoards Product Line?
In the event that any Better Board product is defective in quality or does not meet the description of the product according to information provided on this website a return may be authorized. All returns must be authorized by our customer service manager and be awarded a “return authorization number” in order to be accepted. In the event of an authorized return confirmation you will be refunded only the original product purchase price less the restocking fee of 15%. Shipping and handling fees will not be refunded.
Better Boards offers no expressed warranty for use or function but are guaranteed to be free of workman’s defects prior to use and are also guaranteed to be a functional, usable fit, on the specific model of intended use, as described on this website.
- Damage Replacement Policy:
In the event that your Better Boards become damaged you can re-order replacement models (exact model only) for a 40% discount plus the standard shipping and handling fee for your location (standard shipping policy and rates). This policy is available through phone in service orders only. You will be required to send back the original damaged parts for inspection before a replacement will be shipped out.
Most installations can be completed in under 2 hours but require some specialized tools with limited mechanical abilities. Some models are more complex and require additional installation shop time. Installations are available at all authorized Better Boards stocking dealers. (required tooling as follows: metal cutting tool, riveting tool, grinding tool, drill and bits) A complete low cost air installers tool kit package is available upon request. See our Install Instructions page for in depth instructions.
- Do you have a dealer program?
If you are a dealer or you sell snowmobile supplies, we invite you to apply to become an today!
- Quantity Dealer Orders:
Dealer orders are individually packaged but boxed in groups for shipment cost savings.
- Dealer Drop Shipping:
Factory dealer drop shipping is forbidden.